Freedom Air Heating & AC

Mr Floyd's Customer service was excellent I would highly recommend there service to anybody. He went over a great deal of payment option to better assist me with purchasing my unit. He also went over the different packages that they have available that would better meet my needs.

Our heat pump quit working, the temperatures were in the high 90's, we called serveral places and one was Freedom Air. They sent Anthony Floyd out the same day, we had a limited amount of money we could spend and they gave us an awesome deal. Ramiro and Jermaine did the installation. They both were very polite they were hard working, and did an excellent job. They worked hours listening to our dog bark, which I don't think I would have able to do. At the end of the day our house was cool, we're very satisfied with Freedom Air and their employees, and our new system.

On time, very helpful. Polite and thorough. Helped me get the system that is best for my needs.

He was very efficient and through. Gave complete information. The Comfort Advisor went over each and every option with us and helped us choose the best package for our home.

Wonderful service answer all my questions an showed me what was wrong wit my system so I knew what i was paying for

I started with homeadvisor, and they gave me a bunch of company's to call regarding my heating & air system. When I called Freedom, the owner answered my call. James and I connected right away, and understood my needs he said he would send a sales person out the next day. I asked him not to send a sales person, because all they wanted to do was sell me something, I may not need. Instead he sent his top technician, and what a delight he was. He resolved my problem by giving me options that would fit my budget. That was very important to me. Outstanding work, affordable cost. I recommend this company very much ! Frazier

Customer Service is Always Great :)

My AC unit died this past week so I called 4 local HVAC companies for pricing and availability to do an install. Of the 4 companies, Freedom HVAC offered me the best price and they even installed the entire system within 24 hours!!! Remarkable!! We are super happy that we chose Freedom HVAC and the equipment that was recommended by Michael B. People were great and installers were top notch!!! Highly recommended for all your HVAC needs! They have a customer for life with me and my family. Thank you Freedom HVAC!!!

Just stumbled acrossed their business online and I called for someone to come and check my a/c Mr.James came out and it took him NO time to diagnose the problem.... He fixed it and my house was cooled down immediately! I really really really recommend him to anyone great customer service

I have used Freedom Air for over two years and continue to be very satisfied. Recently, a technician, Damien came and did a thorough maintenance check of 2 HVAC units. He did find on one that one of the 5 KW heat strips had not been wired correctly by another company. He thoroughly explained what he did for the service. Pleasant and professional. Later, Ramiro, also from Freedom Air came to evaluate one of my HVAC units that was not heating the house. Although it was cold in Beaufort and heat pumps are not efficient during cold weather, I wanted to make sure nothing was wrong. Ramiro quickly solved the problem finding a "weak breaker" to the 10 KW heat strip had tripped; and when it was reset, the auxiliary heat came on and the house was warm again. Again pleasant and professional service. I am also impressed with Charitta who does the scheduling. When I call she is always pleasant and works to get me timely appointments that fit my schedule. I just enjoy the consistent, pleasant, and professional care. Although I almost never write reviews, I was so impressed with James and Ramiro solving a complex HVAC problem that I want to share this information with others. I recently purchased a home in Beaufort and it was evident at the beginning that the HVAC unit was both noisy and not efficient. With the colder weather in January the unit was on much of the day. What impressed me the most, was that James was not trying to sell me a new HVAC unit but trying to solve the problem with a thoughtful analytical approach. The first thing he noted was that the return view was too small for the size of the unit. That would affect both the efficiency and the noise. So enlarging the return vent and placing a damper on the duct work as the air exited the unit helped some. Still the HVAC ran a lot during the cold weather. It was then that James did a detailed analysis of the unit I should have for the house. What he found out with his calculations that other HVAC dealers did not tell me, was with all the windows in the house (there are a lot) I would need a larger HVAC unit. He explained that if he were just to use the square footage of the house the size of the unit would be too small, which was the case with the present unit. He also spent time looking at the ducting under the house to find out that some of that was the wrong size. In fact, there was smaller ducting coming from the unit and then going to a larger size which would cause some of the air turbulence I was hearing. Based on James calculations, I decided to put in a new proper tonnage HVAC unit and replace ducting under the house. I am happy to report that the problem was solved! The new unit is quieter and more efficient. My February electric bill with the new unit was half it was with the old unit in January. (Weather was very similar in both months, even prorating and accounting for fewer days in February.) Many things impressed me James and Ramiro; the professionalism and courtesy and knowledge, but mostly they were not in a hurry to just make a sale. They began with a low cost approach trying to use my old HVAC unit and ducting. I never felt pressured but always informed. And when the unit was installed, Ramiro came back and spent over 30 minutes going through a check list of all they did in the installation. I thoroughly understand what was done and why. Before I agreed to the new HVAC unit, I called Freedom Air and talked with Aaron the manager who immediately sent me all the technical information on the unit as well as answer some last moment questions. It is refreshing to get this kind of service these days! And oh yes, they also are a certified Nest Installer.

The entire experience with Freedom Air of Bluffton SC, from the first visit to the installation, was exceptional! The completed system was installed within a week. The staff is delightful to work with, the prices are reasonable, and the work is professional. Ramiro was our installer and I could not have been more pleased with his consideration and professionalism. I honestly highly recommend this company to anyone in need.

We bought a new house in June 2014. We turned on the heat in November 2014 and it didn't work. We checked on the H/VAC companies in the area and found Freedom (in Angies List) with excellent reviews. We called them and they came out that day. Ramiro found multiple installation errors that was causing the system to shut down. He fixed them and we were warm for a few days. Then we found water coming down the wall. We called Ramiro on his personal cell phone since it was a Sunday and he came right out to fix it. He found another installation error. When he fixed the other problem, the condensation started going into the drip pan. Well the drip pan wasn't installed correctly. So he fixed that. We were good to go. Then when the temperature dipped into the 30s we woke up one morning and it was 65 in the house and the heat wasn't running. Another call to Ramiro, another installation problem. The drip pipe from the inducer motor was kinked and it caused the pressure switch to trip. Ramiro fixed it and now it seems we have our furnace properly installed. The company has always been very professional and positive. They have been very timely and made a second effort to get our heat back on. During all these visits, I think we only paid less than $100. I would recommend them to anyone.

Anthony answered all of our questions and provided very personalized service and information. Very thorough and friendly.

A very enjoyable experience ...from the diagnostic visit, the comfort adviser's visit and assistance, to the installation process. The technicians were pleasant, polite and very knowledge. They worked diligently (overtime, well into the evening) to get my system up and operating. They even cleaned up when they were finished!

Anthony was helpful and informative regarding the assessment of my home and system. He walked me through the process step by step and made sure I knew what options were a fit for me. I appreciated his attention to detail and going above and beyond to make sure I was making the right decision for my home. Great job Anthony!

Mr. Floyd listened carefully to my needs and presented the options in a clear straight forward manner. Freedom had done a preliminary inspection of the system and was knowledgeable about our system. I was pleased with the professionalism of Mr. Floyd.

Mathew was the service man that came to the house. He was very nice and professional. He educated me about the service given and what I might need in the future. I would recommend Freedom Air to others.

Mr. Floyd is one of the most professional salesmen I have ever had the pleasure of doing business with. Mr. Floyd was prompt, well versed on his product and evidently cares about people. He makes you feel like you are a special client.

This are, hands down, the best service folks we have dealt with. They arrived when promised, gave efficient, friendly, reasonable estimate and scheduled a time very soon to do the work. They arrived 10 minutes outside the scheduled window, but called to alert us they would be a bit late; chivalry is alive and well! So professional and now we are such happy and COOL Sun City Campers, thanks to freedom!!

Excellent experience The Comfort Advisor was on time with everything and answer all of my questions.

The Comfort Advisor was very prompt efore arrival. He came in with a smile and evaluated my house by doing Load Calculation. Also, He got me pre Approved and was very knowledgeable about havc products. I love how everything was presented. I recommend this company.

This company immediately responded to my service sos to repair my havoc in the summertime! I heard a response within an hour! Within a few hours-at my home! Evaluated my system quickly and had my system running again within a few hours! I have been blessed in dealing with James Anderson and Anthony Floyd ! I felt confident immediately- I was a priority and they were all about assisting me and keeping my budget in mind!

Floyd and Freedom Air have been amazing! Our unit went out the they came within 24 hours to assess the issue. When it was determined that a new unit was needed they sent Floyd to work with us on what would work best for out home. His presentation and professionalism were exceptional and he put us at ease right away. We will use Freedom Air for all of our needs!

Salesman was very professional and knowledgeable about his profession didn’t try to sell up to something that we couldn’t afford just to make a buck

Timely, polite,professional. -Floyd

Very informative and gave me all the information I need for a new system. Also, affordable for me and my family.

My experience with Freedom Heating and Air Conditioning was of excellence service: I will highly recommend this company to a friend.

My experience with Freedom Heating and Air Conditioning was of excellence service: I will highly recommend this company to a friend.

Our agent Floyd was very nice. He listened to our needs, gave us options inside our price bracket. His answers were clear, expressing information in terms that were easy to understand. We would recommend dealing with this agent.

Floyd did a great job explaining everything about the air conditioning system and what all the deals were.

To my favorite comfort advisor . Very thorough in his explanations. He demonstrated all his skills and used so many tools. I can’t hear as good in one air and he’s very patient. My nurse came by today to see me and my son is out town at the moment and with all that he waited for my nurse to get done checking me and my son to get done out of his meeting.Bright young man You’ve a great employee.

Outstanding customer service and he is my new Air Conditioning guy. Thanks Floyd

Great information and professional . Thanks Anthony Floyd!

He did a very great job presenting options for me and I took pride in the positivity he brought in my house. Floyd went over each package with me and we came to an agreement on which one was the best option for me. He was kind, spoke clearly and answered all of my questions.

Great presentation good lesson on what we needed. A true professional.A great thank you to Anthony Floyd.

Anthony was very personable, presented very well, was on time and came across as very professionally. Highly recommend this young man.

Romero and Jermaine were very professional. Would recommend the two of them to anyone. Very hard working and shows they really want your business. Can't thank them enough. I know freedom air is be proud to have them on their team.

Mr. Anthony was Very well presented, and professional. Very knowledgeable. Presentation outstanding,

Unit was out , answered service call from warranty , made arrangements same day to replace unit even though I was late

Today, Floyd came over and gave me an estimate on a system replacement. He was very professional and knew what he was talking about. I called in yesterday and he came to my house that following morning. I wasn’t interested in financing,but I love the fact that he gave me those options just Incase I needed it. We bought a New System today and they will be installing us sometime next week when we can figure out a date.

He did an outstanding job presenting the project for me. Floyd was very professional ,friendly and took his time explaining everything. We needed new central air and some of the things he told us we didn’t know we needed to know such as space in our attic or crawl space. He was mailing everything easier for his technicians. We thank him

Floyd was very respectful and professional. He called and kept me up to date on his timing of my appointment. Would recommend him to anyone. Love the fact that he loves his job and clients.

Floyd answered all my questions and was very helpful.

Mr.Floyd came out to my house not on early, but he came in with a smile. He was well spoken and reached my points of satisfaction. I didn’t know much about hvac, but he showed me everything visually. He drew on a piece of paper how everything works and took me outside to show me too. He did a great job and recommend him to everyone

I love this guy Floyd. He did an outstanding job today and I’m pleased with everything he did today. He knew everything he was talking about and explained everything. I was Quoted on a New System got approved and now he’s going to get ,e installed on my next day off. His future is bright.Thank you again Floyd

Floyd did a very good presentation today and knows his job.He was eager to help me find a way to get me a New Air Coditioning Unit. We went through all of the financing options and waiting to see if I get approved now. I was definitely pleased at what he was able to today.

I really appreciated the good personality that Anthony Floyd had when he came out for our initial quote. He was very thorough and professional in his descriptions and explanation of service. I’m very happy with this company’s concentration on customer care and the concern that was shown for our home and family.

This guy knows his stuff. He answered all of my questions from start to finish. We were looking for a estimate on a New Package unit in which we didn’t know much about,but he explained all of the specs about it. I was very impressed at this young man and wish him nothing but the best. Floyd was very knowledgeable in the spite of HVAC.

Today, Floyd did an excellent job going over options with us on replacing my old Air Conditioning System. He came out did a Load Calculation and explained to us what that was and how it works. He was also patient and always told me to take my time when I was rushing. I’ve learned a lot from this young man in just a few hours of him being here. Would definitely recommend anybody to him if looking to buy a New Unit.

Anthony Floyd, Freedom Air Sales Rep. couldn’t be better placed within an organization. Great face for the company. He listens. We were able to asses the best possible solutions for the needs of our home, household, finances and what options were available in the market. T. Sampson

Anthony Floyd did a great. He was very patient and took the time to explain to us full aspects. I got home a little later ,but when I walked in he greeted me with a smile. He answered all of our questions and left his personal contact just for us.Thanks Floyd keep up the good work.

Floyd gave us our options and made me feel relieved with the option that we chose. We currently were worried about the dust,pollen and mildew possibly getting out of hand with our indoor unit.However, he explained to us every little detail and how the Indoor Air Quality works. I didn’t want to buy a New Inside unit just ,because it was building up in my house. I made a decision and feel better now. Thanks

Anthony Floyd did a great job from start to finish. He was very professional,Always smiling and answered all of my questions. I didn’t think I was going to get approved and he convinced me that everything would work out. He wakes me through the application process and I got approved. Two days from now I will be getting a Brand New unit Wow. Thank God! I appreciate him so much for having faith in me and my credit score. Great job Floyd!

Very nice informative gave an excellent review of project knows what he s doing,

See above. Thorough, courteous and knowledgeable of the product. Gave us multiple options to choose from.

Very satisfying and can’t wait for an approval either way I am going with this company. Anthony Floyd was great and made an outstanding impression .

Knowledgeable and professional young man for HVAC quote. We had lots of questions and he was able to answer and help. And a Saturday visit which was great!

Today Floyd came to my house And he was friendly and kind. He walked in smiling and complimenting my 30 year old house in which I needed that. Also, he went over all the financing options with me and took his time and showed me everything he was doing. I have not come across anyone’s like this before. He was here at my house for 3 Hours making sure I was Happy with everything he went over. Great Young Man Keep him please.

Anthony Floyd is a caring and knowledgeable Representative of Freedom Air. He impressed me with his explanations and I never felt I was being rushed.He educated me on things i didn't know about HVAC and He even drew pictures vividly,so i could see how everything works. I was very impressed and felt like i could sell one too Thank you Anthony

I came across many Salesman and this guy Anthony Floyd was very personable and knowledgeable. He came to my house 10 minutes early and I said to him” You don’t mess around do you ? His response was No sir I don’t . I look forward to doing business with Freedom Heating & Air .

Comfort Advisor Anthony Floyd was Great. He came in with a smile,greeted me, and asked how my day was going? During the whole process before coming to my house he was very responsive every step of the way. He quoted me, I got approved and they installed my Heat Pump System the next day. Highly Recommended.

My recent service provided by Freedom Air Conditioning has been exceptional! I have received professional treatment from the first phone call to the completion of the job. Jim is great at explaining what is going on & how to fix it on a level I could understand. I liked that he could give me a window of arrival time & usually arrives earlier. I thought his price for replacing my entire a.c. unit was reasonable & my electric bill was $100 less the first month. If all businesses ran the way Freedom runs this would be an awesome country. Thanks to you & every member of your team!!!

The technician was knowledgeable, professional and courteous. We were quite pleased with the experience with our semi-annual HVAC checkup and cleaning.

I would highly recommend their work as they have serviced and replaced all three of my ac units. They are easy to work with and do a great job!

We had freedom here to service six or seven of our units they were very professional and courteous and always on time recommendations were good and I love the way they operate. I would like for them to come to Georgia and do some work for me if they come that far (Savannah) my number is 912-844-6298

We had the advisor Michael come to our house and give us an estimate on what an AC unit would cost. He was professional, on time, very knowledgeable, and super sweet. We definitely recommend this company to anyone looking for a AC company!!

Freedom Air is always are courteous and Professional on every visit and even on the phone. James always wears his shoe covers and is always attentive to my needs. I have had prior experience with another Company and I felt as if they were dishonest with me so I switched to Freedom Air that was referred to me from a co-worker. James always educates me on my system to make sure I understand why my System functions the way it does. This is more than any other company would in my experience so I am very confident that they are treating me right on every visit. I highly recommend this Company to anyone.

This is a follow-up to my review of 6/30/16. Today, 8/3/16, Freedom Heating and Air Conditioning made a good faith effort to restore their name and reputation. They replaced my entire HVAC unit at no cost to me. And as James Anderson promised, I'd be treated the same as if I had paid for this unit. Not many businesses go to this extent to restore customer confidence and/or reputation. I believe we can move forward with our newly restored business relationship.

My AC unit died this past week so I called 4 local HVAC companies for pricing and availability to do an install. Of the 4 companies, Freedom HVAC offered me the best price and they even installed the entire system within 24 hours!!! Remarkable!! We are super happy that we chose Freedom HVAC and the equipment that was recommended by Michael B. People were great and installers were top notch!!! Highly recommended for all your HVAC needs! They have a customer for life with me and my family. Thank you Freedom HVAC!!!

Although I almost never write reviews, I was so impressed with James and Ramiro solving a complex HVAC problem that I want to share this information with others. I recently purchased a home in Beaufort and it was evident at the beginning that the HVAC unit was both noisy and not efficient. With the colder weather in January the unit was on much of the day. What impressed me the most, was that James was not trying to sell me a new HVAC unit but trying to solve the problem with a thoughtful analytical approach. The first thing he noted was that the return view was too small for the size of the unit. That would affect both the efficiency and the noise. So enlarging the return vent and placing a damper on the duct work as the air exited the unit helped some. Still the HVAC ran a lot during the cold weather. It was then that James did a detailed analysis of the unit I should have for the house. What he found out with his calculations that other HVAC dealers did not tell me, was with all the windows in the house (there are a lot) I would need a larger HVAC unit. He explained that if he were just to use the square footage of the house the size of the unit would be too small, which was the case with the present unit. He also spent time looking at the ducting under the house to find out that some of that was the wrong size. In fact, there was smaller ducting coming from the unit and then going to a larger size which would cause some of the air turbulence I was hearing. Based on James calculations, I decided to put in a new proper tonnage HVAC unit and replace ducting under the house. I am happy to report that the problem was solved! The new unit is quieter and more efficient. My February electric bill with the new unit was half it was with the old unit in January. (Weather was very similar in both months, even prorating and accounting for fewer days in February.) Many things impressed me James and Ramiro; the professionalism and courtesy and knowledge, but mostly they were not in a hurry to just make a sale. They began with a low cost approach trying to use my old HVAC unit and ducting. I never felt pressured but always informed. And when the unit was installed, Ramiro came back and spent over 30 minutes going through a check list of all they did in the installation. I thoroughly understand what was done and why. Before I agreed to the new HVAC unit, I called Freedom Air and talked with Aaron the manager who immediately sent me all the technical information on the unit as well as answer some last moment questions. It is refreshing to get this kind of service these days! And oh yes, they also are a certified Nest Installer.

My wife and I shopped for a new heat pump and cooling system for our vacation rental home in Hilton Head Island, SC. We found Freedom Air Heating and Air Conditioning and talked extensively with them about our needs and goals for achieving operating efficiency and savings. Michael and Edgar were great to work with. They responded with a great system and a great competitive price. The installation was performed as promised meeting our timeline. The owner of the company came by to review the work and to check on our satisfaction. This is a great way to do business. I recommend this company highly.

The entire experience with Freedom Air of Bluffton SC, from the first visit to the installation, was exceptional! The completed system was installed within a week. The staff is delightful to work with, the prices are reasonable, and the work is professional. Ramiro was our installer and I could not have been more pleased with his consideration and professionalism. I honestly highly recommend this company to anyone in need.

THEY ARE A VERY GOOD COMPANY

The Freedom Air technicians were friendly and competent. Although they were still working at 7 PM, they stayed until everything was done right. Great job!

I like the agent that came out to see me. He came just like he said. I like that about him he kept his word.

Freedom Air responded right away to our initial call and when I expressed a concern about the diagnosis of the problem with our heater, the owner of the company himself came to our house to reassess the problem - on the night before Thanksgiving! They were persistent in working with our home warranty company to get the work covered for us. They were very good at communicating with me about what was going on.

Michael was friendly and was able to beat a previous quote. He answered my questions and was courteous.

Great quality service. I would definitely recommend Freedom Air to anyone that needs service!

Technicians were detailed, respectful, on time, and careful. Will call on them again. Hope your company rewards and values their good work.

The technician was friendly, on time, and answered all my questions.

Freedom is very professional and courteous. I have a home appliance warranty and they chose Freedom. Edgar came to my house on a Tuesday night at dinner time. He was dressed well, his truck was nice, and he took the time to really explain everything that was going wrong with my HVAC. He was very thorough to rule out different problems too. Freedom has helped to make a bad situation better! I will definitely request Freedom for my future Air and heat issues....

The representative arrived 15 minutes ahead of the scheduled appointment. Greatly appreciate the timeliness and high level of professionalism. My husband and I are impressed with how the initial meeting occurred. Would recommend this company to anyone.

I contacted Freedom Air on Monday night and someone was out to my house the next morning. Very knowledgeable of what he was doing. He explained everything to me that was going on with my unit and ensured me that he would get everything straightened out for me.

I contacted Freedom Air on Monday night and someone was out to my house the next morning. Very knowledgeable of what he was doing. He explained everything to me that was going on with my unit and ensured me that he would get everything straightened out for me.

Same day service. Great price for replacement and financing.

Everyone we had contact with, either on the phone or at our house was very knowledgeable and friendly.

I deal with a lot of different companies for many things. Having to have a repair man in for anything is no picnic and it always seems to cost a fortune. Sometimes you just feel like you are being taken for a ride. Well with Freedom Air it was different. Yes, I needed a new system (but it was time) but the way I was walked through the process from beginning to end was phenomenal. And the pricing was mid - range. Its not inexpensive by any means but we joined their club program to save some money and I believe it was the best thing we did. We had a home warranty, so I called in a claim and they sent out Edgar to do an assesment. Needless to say, the warranty people were not going to pay so we went ahead and contracted with Freedom Air based on what we had read about them and what we learned from other companies. Within a few hours, we had a quote, a few days we had our air conditioner systems (which the gentlemen that were here did quite quickly and quietly.) And the owner came out to check the work. I was always kept in the loop for arrival etc. They kept the house neat and cleaned up after themselves. They were polite and curtious. I would definitely use them again.